This book recommended by a dear friend and coach, Deb Smith, it is highly recommended for understanding the benefits of having difficult conversations and pushing through to the other side rather than avoiding them-even when emotions are high. Check out this book for great benefits of working with strong and passionate personalities who are sometimes blinded to the "other" side of the conversation.
"Master teacher of positive change, Susan Scott, through powerful communication, wants her readers to succeed. To do that, she explains, one must transform everyday conversations employing effective ways to get the message across. In this guide, which includes exercises and tools to take you step by step through the Seven Principles of Fierce Conversations, Scott teaches readers how to:
Overcome barriers to meaningful communication
Expand and enrich conversations with colleagues, friends, and family
Increase clarity and improve understanding
Handle strong emotions-on both sides of the table"
http://www.amazon.com/Fierce-Conversations-Achieving-Success-Conversation/dp/0425193373/ref=sr_1_1?ie=UTF8&qid=1326263260&sr=8-1
No comments:
Post a Comment